Barnes & Nobles Unsatisfied Customer
Continual Struggles With Nook
N.B. After several back and forth replies I finally got a refund of $8.55 to be applied to my credit card in the next one to two billing statements depending on how my banks cut off date works. I used it to apply to the purchase of a soft cover of the book I had already owed. I had to pay $7.99 and I had someone who had a Amazon Prime account buy it for me so that I didn't have to pay shipping. Since it is a ACTUAL book there will be NO issue will the FORMAT, the FORMAT is PAPER and INK. I do like the convenience of having a large number of books in a small tablet that I can carry with me, however it doesn't seem that privilege is worth the cost of possibly losing all your books or being subject to the whims of a nameless corporation that took a month to resolve my issue.