So After four days #Barnes & Nobles got back to me. That I needed to resend them my book title and the last four digits of my credit card and my mailing address. I figured, finally I will at least get my money back. The next e-mail gave me instructions on how to reset my Nook to factory reset. I sent back a one line answer. "IT DIDN'T WORK!" The reply to that was "We will reply in 12-24 hours." Is it just me or does the service on this product #suck? With all the people who are switching to e-readers, the store had better be able to deal with technology problems. What actually got a response from someone was an e-mail threatening them that I was going to start looking into a #Kindle.